Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully! Return for refund policy is not applicable for wrong colour or product choice for purchases made online. Nor do we refund for a change of mind. Items cannot be returned that have been purchased from other retailers or spas. Please deal with whom you purchased your product with directly. A refund is not available if the customer bought them for someone else who doesn’t want them.

We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual. These are not faults.

Our natural & organic ingredients are extremely unlikely to cause an adverse reaction. If you do experience an allergic reaction cease use. KOON is not responsible for any individual reaction to any particular ingredient; please read the ingredient list on this web site before purchase or use.

Do not buy if you are unprepared to take the risk of an adverse or disappointing reaction. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim.